1. Orders and payments

  • How to place an order on your site?

Go to www.famillenomade.ca and add the items of your choice to your cart. Then complete your order by following the instructions.

  • What payment methods do you accept?

We accept credit card payments (Visa and MasterCard). All transactions are secured using SSL protocol.

  • Do the prices include taxes?

Applicable taxes depend on the province or country of delivery and are calculated when you validate your order.

2. Delivery

  • What are your delivery times?

Standard delivery times vary between 2 and 8 business days in Canada. For fast delivery, contact us at contact@famillenomade.ca .

  • Do you ship internationally?

Yes, we ship our products internationally. Contact us for a personalized quote at contact@famillenomade.ca .

  • How do I track my order?

A confirmation email will be sent to you with a tracking number once your order is shipped.

  • What are your shipping costs?

Shipping costs depend on weight, destination and chosen delivery method. They will be indicated when confirming the order.

3. Products

  • What is a fouta?

A fouta is a traditional Tunisian cotton fabric that is versatile and lightweight. Use it as a towel, sofa throw, pareo, or even a tablecloth!

  • Are your products sustainable?

Yes, we favor natural materials and artisanal know-how to guarantee a long lifespan.

  • How do I maintain my fouta?

Wash it twice in cold water before its first use, then in lukewarm water. Air dry it to preserve its qualities.

4. Returns and exchanges

  • Can I return an item if I am not satisfied?

Yes, returns are accepted within 14 days of receipt. Items must be unused and in their original packaging. Contact us at contact@famillenomade.ca for the procedures.

  • What are the return costs?

Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

5. Become a distributor

  • How to become a Famille Nomade distributor?

Visit our Become a Distributor page to discover the steps and benefits of partnering with us.

6. Contact us

  • Do you have another question?

Write to us at contact@famillenomade.ca or call us at (514) 582-3086 . We will be happy to help you!